One of the things I dread the most are power cuts which thankfully do not occur very often, as no electricty = No tv, no computer, no fan = disgruntled son.
So I was pretty dismayed when we had a sudden power cut this morning. After confirming with my neighbour that her power was also off, I rang TNB Careline and got through after a short wait. I was told that complaints had already come in, and that the technicians were already working on the problem. A short while after (after around 15 mins), the power came back on and so I was pretty relieved.
To my utter surprise the TNB technician together with another TNB worker in his van showed up half-an-hour later inquiring about the problem. I was rather embarassed to tell them the problem had already been fixed, but then again I assumed they would have known that! I was very politely told it was no problem and that it was part of their job. I couldn’t help but compare it to the shoddy service we received from TM the previous week when our phone line was down. After all it took them 3 whole days to show up, and another 5 days to fix an error which was made by them in the first place. TM could definitely do with some lessons on good and prompt service from TNB. We actually had another brief power cut this evening, but I waited awhile this time before calling up to complain, and it came on after about 10 mins. Sure hope this won’t be a recurring problem.
Reminds me of the time when we lost power after a hurricane. The school kids were overjoyed to have no school until they realised without power – no computer, no tv!! Some places had no power for over a week! My friend had to toss out all the food from the freezer. They also discovered 2 dead hamsters they forgot to bury (the freezer is often the temporary morgue if the ground is too cold to dig)!
We have a long way to go as far as customer service is concerned.
i’ve always had this suspicion that Tenaga people are (just) a bit more conscientious towards their responsibility as people really can’t live without electricity. but the Telekom guys couldn’t care 2 hoots about the phone lines because they would have assumed any household would have a few mobile lines in operation, so why hurry.
that’s just my theory.